Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information
Introduction
Welcome to our Privacy Policy. This document explains how we collect, use, disclose, and safeguard your personal information when you use our hotel booking platform. By using our services, you consent to the data practices described herein.
Information We Collect
Personal Information
- Account Information: Name, email address, phone number, password
- Booking Details: Travel dates, guest information, special requests
- Payment Information: Credit/debit card details, billing address
- Identity Verification: Government-issued ID, passport information
- Communication Data: Messages, reviews, feedback, customer support inquiries
Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, search queries, booking history, preferences
- Location Data: GPS coordinates, Wi-Fi access points (with your permission)
- Cookies & Tracking: Session data, analytics, advertising identifiers
Information from Third Parties
We may receive information about you from partner hotels, payment processors, social media platforms, and marketing partners to enhance your experience and provide better services.
How We Use Your Information
Service Delivery
Process bookings, communicate with hotels, send confirmations, provide support
Payment Processing
Process payments, prevent fraud, maintain records
Personalization
Customize experience, provide recommendations, remember preferences
Marketing & Communications
Send offers, newsletters, travel tips, updates (opt-out anytime)
Analytics & Improvement
Analyze usage patterns, improve platform, develop features
Legal Compliance
Comply with laws, enforce terms, resolve disputes, protect rights
Information Sharing & Disclosure
Hotels & Accommodation Providers
Share necessary booking details to fulfil reservations
Service Providers
Trusted third parties assisting with payments, analytics, support, marketing, IT
Business Transfers
In case of merger, acquisition, reorganization, or sale
Legal Requirements
Disclose information as required by law or to protect rights/safety
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
- SSL/TLS encryption for data transmission
- Secure payment processing with PCI DSS compliance
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Data encryption at rest and in transit
- Employee training on data protection practices
Important: No method of transmission or storage is 100% secure. Use strong passwords and keep credentials confidential.
Your Rights & Choices
Access
Request a copy of your personal data we hold
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Portability
Receive your data in a portable format
Object
Object to certain data processing activities
Opt-Out
Unsubscribe from marketing communications
To exercise any rights, contact us using the info below. We will respond within 30 days.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance experience, analyze usage, and deliver personalized content.
- Essential Cookies: Required for basic site functionality
- Performance Cookies: Help understand visitor usage
- Functional Cookies: Remember preferences
- Advertising Cookies: Deliver relevant ads based on interests
Cookie preferences can be controlled via browser settings. Disabling may affect site functionality.
Data Retention
We retain your personal information only as long as necessary to fulfill purposes, comply with law, resolve disputes, and enforce agreements.
- Account Data: Retained while active and up to 7 years after closure
- Booking Records: Retained for 7-10 years for legal and tax purposes
- Marketing Data: Retained until opt-out or up to 3 years
- Support Communications: Retained up to 5 years
Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. Parents/guardians can contact us to remove such data.
International Data Transfers
Your information may be processed outside your country of residence. Appropriate safeguards, such as standard contractual clauses, are applied.
Changes to This Privacy Policy
We may update this policy to reflect changes in practices, technology, or legal requirements. Significant changes will be communicated via email, website/app notice, or in-app notifications. Continued use after updates constitutes acceptance.
Contact Our Privacy Team
Data Protection Officer: [email protected]
SSL Secure
GDPR Compliant
PCI DSS
ISO Certified
By using our hotel booking services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices. Thank you for trusting us with your personal information.